Zaxby’s Gift Card Balance | How to Check It Online, by Phone & In Store
If you’re holding a Zaxbys gift card right now, there’s a good chance you want one thing: the number. This guide shows you how to check your Zaxby’s gift card balance quickly, then covers buying, activating, and using one, plus what to do if a balance check comes back at $0.00.
A gift card works like a prepaid card for food at Zaxby’s restaurants. It comes as a physical card you can pick up in a restaurant or find on a retail rack, or as a Zaxby’s e-gift card emailed to you or a gift recipient. Both hold a dollar balance you spend down over time, and neither expires.
How to Check Your Zaxby’s Gift Card Balance
You can check your Zaxby’s gift card balance online, by phone, or in a restaurant. All three give you the same number.
Check Balance Online
Go to Zaxby’s official balance check page and enter your card number and PIN, both on the back of a physical card or in your confirmation email for a digital one. Takes under a minute.
Check Balance by Phone
To check your gift card balance by phone, call 1-844-801-4595 and follow the prompts. Have your gift card number and PIN ready before calling to complete the balance check.
Check Balance In Store
Hand the card to a cashier at any Zaxby’s and ask them to scan it. Check before placing a large order. It saves an awkward moment at the register if the card comes up short.
How to Buy a Zaxby’s Gift Card
You can buy a Zaxby’s gift card in three ways, depending on whether you want a physical card or a digital option.
Buy In a Restaurant
Visit a Zaxby’s restaurant and ask for a gift card at the counter. Choose the amount you want, and the cashier will load and activate the card for you on the spot.
Buy Directly from Zaxby’s Online
Buying directly from Zaxby’s is the only option that lets you choose a custom gift card amount, from $10 to $250. You can have it delivered as a physical gift card by mail or sent as an e-gift card by email.
Buy from a Retail Partner
Walmart, Target, Sam’s Club, Publix, Walgreens, and Costco all carry them, almost always at a fixed amount like $25 or $50. Costco sells a 4-pack of $25 digital cards. Watching for a gift card deal? Promotions aren’t constant, so check the site directly before assuming one is live.
What Is a Zaxby’s Gift Card
A Zaxby’s gift card is a prepaid card loaded with a set dollar amount, redeemable at participating locations and usable toward the Zaxby’s meals. The balance you load is the balance you spend. The physical card has a card number and PIN printed on the back, under a scratch off panel. The Zaxby’s e-gift card is the digital version, delivered by email, making it the faster pick for a last minute gift. Neither carries a maintenance fee or loses value sitting unused.
How to Activate or Register a Zaxby’s Gift Card
Most cards activate automatically the moment you buy them, whether in a restaurant or at checkout online. The exception is a card from a grocery pickup or delivery order, where activation happens separately, and if that step gets missed, you end up with a gift card not activated even though you paid for it. Your receipt is your proof if that happens.
How to Use and Redeem a Zaxby’s Gift Card
Hand your card to the cashier at checkout and the total comes off the balance automatically. Ordering through the app or website works the same way: enter the card number at checkout. If the total is more than the balance, cover the rest with another payment method, including Apple Pay where accepted. These cards work at Zaxby’s restaurants, the app, and the website only, not on DoorDash or Uber Eats.
Adding Your Card to the App and Earning Zax Rewardz Points
Linking the card to your Zax Rewardz account is worth the extra minute if you’ll use it more than once. In the app, go to your account wallet and enter the card number and PIN. Once linked, the balance applies automatically at checkout, and spending from it earns Zax Rewardz points too, something a standalone card doesn’t do.
Zaxby’s Gift Card Zero Balance: What’s Actually Going On
If your balance check shows $0.00, there may be three usual causes.
Never activated. Common with grocery pickup orders, where activation happens separately and sometimes gets missed. Your receipt is your evidence to get it corrected.
Timing lag. Balances occasionally take a while to reflect a recent purchase. If the card is new, wait a few hours and check again.
Drained before use. A card number and PIN are all anyone needs to spend the balance. If someone photographs those off a card still on a shelf, they can empty it within minutes of activation. Ask the retailer to pull the transaction history if this looks like what happened. If you were given the card rather than buying it, ask the giver for the purchase confirmation first.
Can You Get Cash Back for a Zaxby’s Gift Card?
Generally no, except where state law requires it. A handful of states require retailers to pay out small remaining balances in cash. The threshold and qualifying states vary and change, so ask the cashier directly rather than relying on a number found online.
Sending a Zaxby’s Gift Card as a Gift
An e-gift card is the better pick for last minute gifting, arriving by email the same day. A physical card takes more lead time but works better for handing someone something in person. For several cards at once, Zaxby’s has a bulk order request option on its site.
Frequently Asked Questions (FAQs)
Final Words
A Zaxby’s gift card is simple once you know where to look. Check the balance online, by phone, or in person, and you’ll have your answer in under a minute. If it comes back at $0.00, start with your receipt before assuming the worst. And if you’re buying one for someone else, a quick look at the scratch off panel before you pay protects the gift you’re about to give.